Refund Policy

Effective Date: 2024.12.01

At MAKIT Canada, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.

• You must request a refund within 14 days of receiving your order.

• Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Refundable Items

The following items are non-refundable:

• Products that have been opened or used.

• Perishable items or items that have been damaged due to improper storage or handling after delivery.

• Gift cards or promotional items received with purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at makitcanada@gmail.com with your order number and reason for the return.

2. Wait for confirmation and further instructions regarding the return process.

3. Ship the item(s) back to the address provided by our team. Return shipping costs are the responsibility of the customer.

4. Refund Process

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and will be issued to the original payment method.

• Please note that shipping fees and other service charges are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at makitcanada@gmail.com within 7 days of delivery with photos of the damage and your order details. We will review your case and may offer a replacement or refund at our discretion.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Please check this page periodically for updates.

If you have any questions about our Refund Policy, please contact us at:
Email: makitcanada@gmail.com